Refund policy
Returns
We offer a 30-day, money back guarantee. Simply email us at info@makeyokesafiver.com, and we will give you full details on how to return your item. Return your item unopened and unused within 30 days of delivery in this condition, and we will give you a full refund, with no questions asked.
Our refund policy lasts 30 days. If 30 days have gone by since the delivery date, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should be suitably packaged to avoid any damage in transit. If your hat shipped with custom packaging, it should be returned in the original packaging.
We only guarantee delivery on tracked items. If you order without tracking we cannot guarantee delivery.
Please note we do not offer returns or refunds on gift cards.
To complete your return, we require a receipt or proof of purchase. Please include a copy of your order confirmation or invoice with the returned goods. Printed or electronic invoices are available at any time on request.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
Late or missing refunds
Our card processor returns the refunded amount to your card issuer for transfer to your card or account. We can only verify that the payment was sent. If your card or account has been changed or cancelled, it is the responsibility of your bank, card lender or financial institution to relay the funds to you via the new card, new account, or by bank draft at the counter (most banks offer this service in the event of account/card cancellation). We can only verify by screenshot that the refund was sent, this means it has left our account. However, should there be any delay on receiving it to your card/account, as it varies from bank to bank or card to card, we cannot guarantee how long specifically it will take for you to receive it. The average time is 3-5 working days. If you haven't received it in that time frame, contact your bank or card issuer and ask them to locate the payment.If you’ve done this and you still have not received your refund, please contact us at info@makeyokesafiver.com. We will trace the refund to the best of our ability, confirmed it was processed on our end, and offer next steps.